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Frequently asked questions

Everything you need to know about pricing, airports, luggage, and coverage.

How does your pricing work, and is there surge pricing?

We believe in 100% transparent pricing. We do not use meters or charge surge pricing during peak hours. Our fares are strictly distance-based flat rates: $1.00/km for our Comfort SUVs and $1.25/km for our Large XL SUV. The quote you see when booking is exactly what you pay.

Which airports do you provide transfers to?

We provide premium, flat-rate transfers from anywhere in the Durham Region directly to Toronto Pearson International Airport (YYZ) and Billy Bishop Toronto City Airport (YTZ). We also accommodate longer-distance trips upon request.

How far in advance do I need to book my ride?

To guarantee availability and ensure a seamless experience, we highly recommend booking at least 2 hours in advance. For early morning airport departures, booking the night before is strongly advised.

When and how do I pay for my booking?

We do not charge you at the moment of booking. Once your request is submitted and our dispatch team confirms driver availability, you will receive a secure payment link via email to finalize your reservation.

What is your primary service area?

Airport Run proudly serves the entire Durham Region — Bowmanville, Courtice, Oshawa, Whitby, Brooklin, Ajax, Pickering, Newcastle, Orono, Port Perry, Uxbridge, Scugog, and all of Clarington.

What type of vehicles do you use?

Our active fleet consists of meticulously cleaned Comfort SUVs and spacious Large XL minivans — a quiet, relaxing environment perfect for unwinding before a long flight or catching up on work.

What happens if my flight at Pearson is delayed?

We monitor flights in real-time. If your flight into Toronto Pearson (YYZ) or Billy Bishop (YTZ) is delayed, your driver will adjust their arrival time to match your new landing time at no extra charge.

Do you provide child car seats or infant seats?

Yes, we can provide child and infant car seats upon request. Please mention your specific requirements in the booking notes so we can arrive with the correct seat pre-installed.

How much luggage can fit in your vehicles?

Our Comfort SUVs accommodate up to 4 passengers with 4 standard suitcases. For excess luggage, golf clubs, or strollers, book our Large XL minivan — up to 6 passengers and 6+ pieces of luggage.

Are you available 24/7 for early morning flights?

Yes, our dispatch and driving teams operate 24 hours a day, 7 days a week. Whether you have a 3:00 AM departure or a midnight arrival, pre-booking guarantees a driver will be there.

Can I book a ride for a corporate event or out-of-town meeting?

Absolutely. We offer dedicated Corporate Accounts and long-distance travel services across Southern Ontario, providing a premium environment for business travelers.

Still have a question?

Our team is available 24/7 to help.

Contact us