Privacy Policy

At Airport Run, we are committed to protecting the privacy and security of our passengers. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you use our booking platform and transportation services across Bowmanville and Durham Region.

1. Information we collect

To provide you with reliable and secure transportation, we collect the following types of information:

• Personal identification: When you request a quote or submit a booking, we collect your name, phone number, and email address. Your email address may be verified with a secure one-time code.
• Location & trip data: We collect your exact pickup and drop-off addresses to generate accurate flat-rate quotes and route your trip. While on your journey, we process live location data to provide real-time tracking and ETA updates to you and our dispatch operators.
• Communications: We collect information submitted through our contact forms and any messages sent through our support systems.
• Website visits: When you use our website, we record which pages you open, where your visit came from (for example, a Google search), your browser and device type, and the steps you take in the booking form. These records don't keep your IP address, only a scrambled code in its place. We keep these records for two months to learn which pages help people book.

2. How we use your information

We use the data we collect solely to deliver and improve our taxi and limousine services:

• Service delivery: To confirm your booking, dispatch a driver to your location, and allow you to track your ride via your unique booking reference.
• Transactional communications: To send you essential service updates, including verification codes, booking confirmations, driver details, payment links when needed, and final trip receipts.
• Safety and security: To monitor fleet operations in real-time and ensure the safety of both passengers and drivers.

3. Data storage and security

We prioritize the security of your data. Your booking information is securely transmitted through our encrypted cloud infrastructure to a centralized administrative database hosted on secure Google enterprise technologies. Our administrative systems are protected by strict authentication protocols, ensuring that only authorized dispatch personnel can access your trip details.

4. Data sharing and third parties

Airport Run does not sell, rent, or trade your personal information to third parties for marketing purposes. We only share necessary data with trusted service providers required to operate our platform:

• Mapping services: Location data is processed securely via industry-standard mapping providers to calculate routes and distances.
• Service communications: We use professional email delivery services to ensure secure communications reach your inbox.
• Payment processors: We use Square, a secure third-party payment processor, for online card payments and payment links. We do not store your credit card information directly on our servers.

We may also disclose personal information if required by law or to comply with provincial Vehicle-for-Hire regulations.

5. Your rights

You have the right to request access to the personal information we hold about you, request corrections to any inaccuracies, or request the deletion of your data from our systems. To exercise these rights, please contact our administrative team.

6. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Airport Run
Phone: (365) 358-3131
Email: [email protected]