Canadian Owned & Operated
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Frequently asked questions

Everything you need to know about pricing, airports, luggage, and coverage.

How does your pricing work, and is there surge pricing?

We believe in 100% transparent pricing. We do not use meters or charge surge pricing during peak hours. Our fares are strictly distance-based flat rates: $1.36/km for the Midsize SUV, $1.53/km for the Full Size SUV and $1.75/km for the Mini Van, HST included, for the first 150 km (lower beyond that). The quote you see when booking includes HST and is exactly what you pay.

Which airports do you provide transfers to?

Toronto Pearson International Airport (YYZ) and Billy Bishop Toronto City Airport (YTZ), both ways — flat-rate from anywhere in Durham Region and 160+ towns across Ontario. Long-distance trips (for example Toronto to Montreal) are quoted at booking too.

How far in advance do I need to book my ride?

To guarantee availability and ensure a seamless experience, we recommend booking at least 2 hours in advance (the minimum is 1 hour; west-side pickups 70+ km from Pearson need 24 hours). For early morning airport departures, booking the night before is strongly advised.

When and how do I pay for my booking?

You pay online by card when you book, handled securely by Square. Verify your email at checkout and you save a little extra.

What is your primary service area?

Home base is Bowmanville, and we cover all of Durham Region — Bowmanville, Courtice, Oshawa, Whitby, Brooklin, Ajax, Pickering, Newcastle, Orono, Port Perry, Uxbridge, Scugog and the rest of Clarington. Beyond Durham, we run flat-rate airport transfers from 160+ Ontario towns, from Muskoka and the Kawarthas to Kingston, Prince Edward County and Sudbury; see the coverage area page for every town.

What type of vehicles do you use?

Our vehicles are meticulously cleaned Midsize SUVs and roomy Full Size SUVs and Mini Vans — a quiet, relaxing environment perfect for unwinding before a long flight or catching up on work.

What happens if my flight at Pearson is delayed?

Our flight-tracking system monitors flights in real time. If your flight into Toronto Pearson (YYZ) or Billy Bishop (YTZ) is delayed, your driver will adjust their arrival time to match your new landing time at no extra charge.

Do you provide child car seats or infant seats?

Yes — newborn, toddler and booster seats are free in any vehicle, up to 2 per booking. Choose them when you book, at least 24 hours before pickup, and your driver arrives with them installed.

How much luggage can fit in your vehicles?

Our Midsize SUV accommodates up to 4 passengers with 2–3 checked bags. For excess luggage, golf clubs, or strollers, book the Full Size SUV — up to 6 passengers with 4 carry-ons, or up to 4 passengers with 6 checked bags — or the Mini Van: up to 6 passengers with up to 6 checked bags.

Do you pick up for early morning flights?

Yes. Pickups run every day from 4 a.m. to 11 p.m., and you can book online 24/7. Pre-booking guarantees a driver will be there.

Can I book a ride for a corporate event or out-of-town meeting?

Absolutely. We offer dedicated Corporate Accounts and long-distance travel services across Ontario and to Montreal, providing a comfortable environment for business travelers.

How long will my driver wait for me?

At home, we wait up to 30 minutes after your pickup time, free. At the airport, our system tracks your flight, and your driver can pick you up any time up to 2 hours after you actually land, free. Customs lines and slow bags are not your problem.

How do I find my driver at Pearson?

You do not need to find a special exit. Walk out any door, take a photo of the exit sign and send it to your driver. Before you get in, check the PIN with your driver so you always get into the right car. Need a hand inside the airport? Our local staff can meet you at arrivals if you ask when you book.

Do trips from the west side need more notice?

Yes. A pickup about 70 km or more from Pearson on the west side (for example Kitchener, London, Niagara or Barrie) needs at least 24 hours of notice. A drop-off there does not.

Is there anything extra in the car?

Every ride comes with chilled water, and child car seats are free in any car. Just choose the seat you need when you book.

Where do I find my PIN?

Your PIN is on your ride page. Open it with the “Track your ride” link in the email that gives you your driver’s details. The PIN appears there 30 minutes before pickup. Check it with your driver before you get in, so you always get into the right car.

Can I book a ride for someone else?

Yes. Book with your own email and phone, and add the passenger’s flight if they are flying in. When your driver is assigned, forward the driver-details email to the passenger: it has the “Track your ride” link, and the PIN they need to start the ride appears there.

Can I get a pickup before 4 a.m.?

Online booking is open 24/7 for pickups from 4 a.m. to 11 p.m. every day. Need an earlier pickup for a very early flight? Call or text (365) 358-3131 and we will confirm if a driver is available.

How do I add a stop?

Tap “+ Add stop” when you book and enter the address. Each stop is $11.30, HST included, and it is added to your price before you pay. You can add a stop on the return trip too.

Should we take the 407 or the 401?

Your flat rate uses the 401. The 407 ETR is optional: it is a faster toll highway, and the booking form shows the estimated toll before you pay. The toll is added only if you choose the 407.

Can I combine discounts?

No. One discount per ride; discounts never stack. Neighbour, same-day return and long-distance discounts are applied automatically. The returning-customer (10%) and verified-email (5%) discounts apply to rides that don’t already get one of those. A promo code replaces your discount only if it saves you more.

How does the return pickup work?

Book a round trip and pick your return date and time; add your return flight number so we can watch it. You get your driver’s details for the return ride too. At the airport, your driver can pick you up any time up to 2 hours after you actually land, free.

How do I tip?

Tips are your choice and never added to your price. After the ride, tip from your ride page or the link in your receipt email.

Are your drivers and vehicles licensed and insured?

Yes. Every driver is licensed and background-checked, and every vehicle is inspected and commercially insured. We are permitted for pre-arranged pickups at Toronto Pearson.

Are your vehicles ready for winter?

Yes. Every vehicle runs on winter tires in winter.

What languages do your drivers speak?

Our drivers speak English. You can book on our website in English or French.

Still have a question?

We’re here from 4 a.m. to 11 p.m. every day, and you can book online 24/7.

Contact us